FAQs

No, insured person has to purchase the travel insurance before he/she departs from Hong Kong.

Yes, HK Express Travel Insurance is designed for travelers who are travelling for leisure travel or for administrative business purposes.

Immediate Family Member means an Insured Person’s spouse, parents, parents-in-law, grandparents, children, siblings, grandchildren, or legal guardians.

If the insured person gets sick or suffers an injury during the journey, he/she can visit a qualified medical practitioner for medical consultation overseas. Moreover, HK Express Travel Insurance also provides coverage for follow-up medical expenses incurred in Hong Kong within 90 days after he/she returns to Hong Kong. Please remember to keep all doctor report(s)/ receipt(s) for claims purposes.

In the event of a medical emergency, please call the Chubb Assistance 24-hour emergency hotline at (852) 3723 3030.

HK Express Travel Insurance provides emergency assistance services. In the event of injury of the insured person, he/she may call the 24-hour Chubb assistance hotline for medical service referral. If the insured person requires medical evacuation to another location or return to Hong Kong for appropriate medical treatment on the advice of a physician, Chubb Assistance will provide evacuation arrangements. Chubb Assistance hotline also provides the following services:

  • Loss of luggage assistance
  • Loss of travel document assistance
  • Embassy / interpreter referral, etc.,